1. Eligibility:

Specify conditions under which customers are eligible for a refund.

2. Refund Process:

Outline the steps customers need to follow to request a refund.

3. Timeframe:

Clearly state the timeframe within which customers can request a refund.

4. Exceptions:

Mention any specific circumstances where refunds may not be applicable.

5. Contact Information:

Provide contact details for customer inquiries regarding refunds.